Dispatch & Delivery
Our items are dispatched in 28 working days (Monday-Friday) from the date of order. Please note this does not include weekends and public holidays. Each order is processed as quickly as possible but sometimes as most of our items are personalised there may be a delay if we need to wait for an item to arrive but we will always notify you if we think your items may take longer to despatch. Please take this into account when ordering at peak times.
If you do require your item urgently please email firstname.lastname@example.org and we will do our best to accommodate
You will receive an email once your parcel is on its way to you which will include tracking information
We cannot be held responsible for any courier shipping delays.
Our processing times are not inclusive of shipping time.
All orders are sent via Royal Mail. Please contact us before ordering if you would like to expedite your shipping at your expense.
Spend up to £99.99 = £4.99
Spend £100 = FREE DELIVERY
Individually quoted at the checkout
All orders are fully tracked
Delivery Time Frames
Royal Mail 48hr Tracked (2-3 Business Day Service)*
International Tracked - Royal Mail/USPS Tracked (Estimated 5-14 Day Service)*
International Tracked - Royal Mail/USPS Tracked (Estimated 5-10 Day Service)*
Rest of the World
International Tracked - Royal Mail/USPS Tracked (Estimated 5-14 Day Service)* This service may vary depending on the destination country and the service provided
*This is an estimated delivery time frame supplied by the delivery companies and this may vary in peak seasons.
We cannot be held responsible for any delays due to customs hold ups as the item enters the country. We also cannot be held responsible for any additions charges made by Revenues and Customs or any import duties so please check carefully whether these may apply before making your purchase.
Tracking details of your order will be emailed to you with your dispatch confirmation. Alternatively, if you are a registered customer, these details can also be located within your order history, simply by logging into your account area and viewing your order.
You will receive notification by email when your order has been dispatched with tracking information
Once dispatched, we cannot control the delivery timescales of Royal Mail or our couriers, if your order does not arrive when expected we urge you to wait a few more days in case your order has been delayed.
Typically, we do not accept cancellations as all of our items are personalised and made to order. If you get in touch with us as soon as you can by emailing us at email@example.com then we can see if your order has started the design process. If we haven't started then we will of course cancel your order and issue you with a full refund. However, if the process has started then we will not be able to cancel the order.