Return Policy

Cancellations 

Typically, we do not accept cancellations as all of our items are personalised and made to order. If you get in touch with us as soon as you can by emailing us at hello@avaappleblossom.co.uk then we can see if your order has started the design process. If we haven't started then we will of course cancel your order and issue you with a full refund. However, if the process has started then we will not be able to cancel the order.

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalised orders
  • Items on sale - Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days

Faulty Items

In the unfortunate event the item arrives faulty or a mistake on our part we ask you contact us as soon as possible within 48 hours of receipt of goods. After this period, goods will be deemed to have been accepted by the client.

Correct spellings are the responsibility of the customer and as such, returns and refunds will only be accepted and given if it was a mis-spelling on our part. If the customer has made a mistake, we cannot accept a return or issue a refund. Any errors made by us will be corrected free of charge and return postage costs re-imbursed.

If you have a problem with your order please email us at hello@avaappleblossom.co.uk quoting your order number, name and address and details of the product and the fault and photographic evidence of the fault. We will then advise on how to proceed with the return.

If we ask you to return the faulty item we will refund you the cost of returning the item upon us receiving it. It is advised that you use a tracked postage service that will provide you with a tracking number. This will be evidence that your return has been received by us.

Refunds cannot be given if the fault is as a result of misuse.  We do not take any responsibility for washing and ironing of garments, these are at your own risk.  No refunds will be given if washed or ironed. We will not refund on any items even if faulty once worn.

Damage in Transit

We work very closely with our packaging suppliers and couriers to ensure that all parcels are received safely. However, on the very rare occasion may be damaged or missing, we are more than happy to provide a replacement for you once we receive photographic evidence of damaged products or confirmation from couriers of missing items. Any issues with your order must be communicated to us within 48 hours of delivery by emailing us at hello@avaappleblossom.co.uk

Exchanges

If the order has been damaged in any way then please get in contact within 48 hours of receiving the order. We will replace the products if they have been damaged. However, due to the nature of personalised products, exchanges and refunds are not available unless it is a fault on our part.

Non-personalised items may be returned to us within 30 days at the buyers cost. You will also be liable for the shipping fee of the new item to be sent if exchanging. Returns will not have the original postage cost refunded.